Surrendering A Pet

Owner Surrender

We understand life can present unexpected challenges, possibly affecting the ability to provide proper care for a furry family member. The animal services team encourages pet owners to first consider alternate options for pets before surrendering to a shelter. The shelter is the least desirable place for pets and it should be a last resort.

Reach out to your friends and family and utilize all available rehoming networks. Social media sites like Nextdoor and Facebook can be a good resource for finding a new home for your pet. We also suggest using ReHome as a free service for finding a new home for your pet. You create a profile for your pet, review applications, and pick the best home for your pet. The adopter pays a fee and that fee is donated to San Marcos Regional Animal Shelter.

BEHAVIOR/TRAINING CONCERNS: If your pet's behavior is the reason you're considering rehoming, please visit our page dedicated to pet training tips and resources.

Before surrendering your pet to San Marcos Regional Animal Services, we ask that you email the following information along with 2-3 photos of your pet so we can help find resources to help you keep your pet or alternative placement options:

**photos should be in good lighting with a clear, attractive view of the pet’s face and body to determine the size of the pet. The better the photo, the better chance we have of marketing your pet to a new home or foster home.

  • Your name, phone number, and email address
  • Pet’s Name
  • Type of pet (Dog, Cat, Other)
  • Breed(s)
  • Age
  • Sex
  • Is your pet spayed/neutered?
  • Is your pet current on their vaccinations?
  • Is your pet good with dogs, cats, and kids?
  • Does your pet have any medical needs we need to know about?
  • Is your pet kept primarily inside or outside?
  • Is your pet housebroken/litter box trained?
  • Is your dog crate trained?
  • Why do you need to surrender your pet?

After you reach out, please give us as much time as possible to help with alternative placements of pets before surrendering to the shelter. We will ONLY take owner surrenders from our service areas (Kyle, Buda, Hays County, and San Marcos).

Owners must present a valid, government-issued form of identification such as a driver’s license, military ID or passport with an address verifying proof of residence in our service areas when surrendering their pet. Shelter staff will not accept a pet without the owner’s ID. Owners are also encouraged to bring any veterinary records available and a completed owner surrender form.

Below are some more resources for solving common behavior issues. Please check these resources and try to find a solution before surrendering your pet.

  1. Housebreaking/Potty Training Dogs
  2. Crate Training
  3. Separation Anxiety
  4. Escape Artists
  5. New Dog Introduction
  6. Leash Training
  7. Cat Behavior
  8. Litterbox Issues