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Communications Application Process

Thank you for your interest in the San Marcos Police Department! Our Telecommunications Operators (TCOs) are an integral part of Public Safety in the City of San Marcos, so our hiring process is more extensive than for many other civilian positions.

Hiring Process Steps

Each phase must be successfully completed in order to progress to the next:

  1. 1. Applications: Check our jobs page for a current opening. Once the posting has closed, our hiring staff will review and select the best candidates for the position. Selected candidates will be contacted for an interview with an oral board. Prior to the oral board, an extensive Personal History Statement must be completed.
  2. 2. Oral board: Applicants will be asked to appear before a panel of 4-5 Police Department staff for an interview to discuss your application and personal history statement.
  3. 3. CritiCall Test: Applicants will pass to this phase based on oral board performance. Each applicant will be required to successfully complete a computer simulation test that evaluates general skills needed to perform the duties of a Telecommunications Operator.
  4. 4. Background Investigation: A thorough investigation is conducted on each applicant who successfully passes the CritiCall test.
  5. 5. Final Board (Optional): If necessary, Communications Administration personnel may bring in applicants to discuss findings from backgrounds, applications, and personal history statements.
  6. 6. Conditional Employment: Applicants who successfully complete all previous phases of the application process will be subject to additional pre-employment screening prior to receiving an offer of employment.
For TCO Grade/Pay Scale and Benefits "click here".
  1. Alfred "Freddy" Marmolejo

    911 Communications Manager
    Phone: 512-753-2181