Mike Aurora

911 Shift Supervisors
Title: 911 Shift Supervisor
Phone: 512-753-2112
Mike Aurora

Mike began his career as an Emergency Communications Operator in May 2010 for the San Marcos Police Department. In 2012 Mike became an EDQ for EMD and EFD ProQA. In 2013 he became a Communication Training Officer, which allowed him to train new hires and help transition them to be confident and capable TCOs.

Mike was promoted October 2013 to the position of 911 Shift Supervisor. As a 911 Shift Supervisor, Mike, along with 3 other supervisors, are responsible for the day to day floor operations of the Communications Center. These supervisors monitored TCO staff to ensure calls are being answered promptly, emergency services are being dispatched, and good customer service is being provided to citizens of or visitors to San Marcos.

Over the years Mike has earned many certifications:
  • Intermediate Telecommunicator Award from TCOLE in May 2012
  • Communications Training Officer from APCO Institute in 2014
  • Communications Center Supervisor from APCO in April 2014
  • EMD and EFD Certifications by the National Academy of Emergency Dispatch (NAED)
  • CPR Certification
  • TCIC/NCIC and TLETS/NLETS Certifications
  • APCO membership since 2014
  • ECT-1 Instructor

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