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All flight operations continuing at present. The Go Wheels Up event scheduled for May has been cancelled.
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Cemetery plot payment, receipt and issuance of deed (only after selection of lot) will be processed electronically.
General information: www.sanmarcostx.gov/861/cemetery-lots
Payment and receipt will be processed electronically; the issuance of final documentation will be completed using DocuSign by providing the following information to the email listed above:
Delivery of vendor paper check payments
General inquiries: email@example.com
Paper checks will be mailed to the address on file. If there is no address on file, check will be held and vendor will be contacted by email.
Vendors are encouraged to set up Electronic Fund Transfer (EFT) by contacting staff at firstname.lastname@example.org.
The public intake office of the San Marcos Regional Animal Shelter is closed until further notice; staff will be available via phone and email; please call 512.805.2655 or email email@example.com.
Animal Protection Officers will still respond to calls for injured animals, aggressive strays, bite cases and trapped wildlife.
Friendly stray and owner surrender assistance will be provided by phone and email.
The adoption lobby is closed, but staff can still process adoptions by appointment by calling 512.805.2650, ext. 3 or emailing firstname.lastname@example.org.
Foster pickups will be set by appointment only from 5 p.m. – 8 p.m. daily. Interested fosters should email email@example.com.
Kennel staff and officer schedules will remain the same in order to continue to provide exceptional care for the animals at the shelter.
City Clerk’s Office customer service interactions, including Vital Statistics, Passport Processing Services, and In Person Open Records Requests have been closed, and these services are temporarily unavailable.
Phone Service & Email: Beginning Thursday, Mar. 19, City Clerk staff will answer emails and provide telephone assistance from 8 a.m. to 5 p.m. Monday through Friday.
During these hours, patrons may request information including requirements for birth/death records and passports, as well as requests for public information. Please call 512.393.8090 or email firstname.lastname@example.org for general information.
Vital Statistics: Please call 512.393.8087 for information on vital statistic services (online applications and requirements can be found here).
Open Records Requests: Please call 512.393.8088 for open records requests (requests can be submitted online here).
Passport Services: Please call 512.393.8091 for information on passport services (information can be found here) and any Council-related concerns.
Election Filing: Please call 512.393.8091 for assistance in filing as a candidate in the next election (forms can be found online here). City Council will hold a Special Meeting on March 24 to discuss the possibility of postponing the May 2 Special Election to November 3, 2020.
The Code Compliance office is closed to the public and staff will respond to imminent health/safety issues only. This includes, but is not limited to, unsafe structures, OSSF/sewer/septic concerns with all other requests being reviewed on a case by case basis.
Phone service and email: Staff will be available to answer questions regarding code violations in the City by phone or email, Monday-Friday 8 a.m.-5 p.m. Call 512.393.8440, option 2, or email Codecompliance@sanmarcostx.gov.
All voicemail messages will be monitored and returned daily; for urgent matters, such as environmental contamination, sewer and septic issues, and food safety concerns, call 512.618.1268.
To report a complaint, including address and photos, use the SMTX Connect app or at: http://sanmarcostx.gov/1118/SMTX-Connect-Service-Requests.
The Environmental Health office is closed to the public and staff will respond to imminent health/safety issues only.
Phone service and email: Staff will be available by phone or email Monday-Friday 8 a.m. – 5 p.m. for questions regarding food establishments, foodborne illness, and permits. Please call 512.393.8440 and select option 4, or email email@example.com; for urgent matters, such as environmental contamination, sewer and septic issues, and food safety concerns, call 512.618.1268
Applications for new permits will be considered for approval on a case by case basis at this time.
Fixed food permits that are expiring may be renewed online; tutorials for renewal are available on our website at https://sanmarcostx.gov/483/Environmental-Health.
Food or restaurant related complaints can be submitted through the SMTX Connect App: https://www.sanmarcostx.gov/209/Report-an-Issue-SMTX-Connect-Mobile-App.
Job applicants may apply for jobs online through San Marcos Jobs.
For ADA requests, email ADA@sanmarcostx.gov.
For information on filing a damage claim, email Riskmanagement@sanmarcostx.gov or call 512.393.8065.
The Main Street Office is temporarily closed to the public. We will be happy to assist you by phone between 8 a.m. – 5 p.m. by calling 512.393.8430. You may also may visit www.toursanmarcos.com.
Phone Service & Email: Center staff will answer emails and provide telephone reference from 8 a.m. to 5 p.m. Monday through Friday.
Phone service and email: All offices in the San Marcos Municipal Building are now closed to the public, but may be contacted at the following phone numbers and email address:
Hours of operation are Monday through Friday 8 a.m. to 5 p.m.
To drop off checks for Permits, Applications for CDBG or paper plan set for Public Improvements Construction Plans (PICPs) or mylars for Plats, please call the appropriate department to schedule.
All pre-development and meetings will now take place by conference call only.
All building inspections will remain next day if scheduled prior to 4 p.m. the previous business day.
On a case by case basis, we will coordinate with the County if a plat needs to be recorded.
To sign up for P&Z or HPC citizen comment please email firstname.lastname@example.org.
As of now Planning & Zoning Commission (P&Z) and Historic Preservation Commission (HPC) meetings are currently scheduled but will follow social distancing protocols (no more than 10 public members in the chambers, lobby, etc.; maintain distance of six feet apart).
At the direction of the Texas Supreme Court and Court of Criminal Appeals, the Municipal Court is currently not holding dockets. The judge is waving personal appearances in most cases at this time and is reviewing requests from defendants with adjudicated cases that have been affected by the Covid -19 crisis. The prosecutor is responding to defendants with unadjudicated cases offering plea bargains as appropriate via the internet and phone.
The Court facility will not be open to the public effective immediately, however, cases can be handled in the following manner during the building closure:
Virtual Court Rooms
With the public being asked to “Stay Home to Save Lives” and stop the spread of the COVID-19, the City of San Marcos Municipal Court will incorporate new tools and procedures to meet the shifting needs of the courtroom starting Tuesday, April 14.
The Texas Supreme Court, Court of Criminal Appeals and the Texas Office of Court Administration have approved modifications to Texas courts which allow for the use of virtual coordination of court operations, or Virtual Court Rooms, during this medical crisis.
The law allows virtual arraignments, pretrial hearings, attorney dockets, show cause dockets, plea dockets and most hearings including bench trials (trials by the Judge). Jury trials will be postponed until it is safe for the public to convene in large groups.
Visit the Municipal Court website at www.sanmarcostx.gov/municourt for more information about equipment and internet resources required to participate. For more information, contact email@example.com.
The Court will not be holding in-person Dockets (scheduled court dates) until after May 8, 2020.
Phone service and email: The court phone lines, 512.393.8190, will be open Monday thru Friday from 9 a.m. to noon and from 1 p.m. to 4 p.m.; email firstname.lastname@example.org. The court can accept payments by mail (money orders and checks), over the phone, and online during this time.
Defendants who would like to ask for a plea bargain offer from the prosecutor may send an email or a letter via the postal service requesting prosecutorial review. Please include your citation number or docket number, name and date of birth, address, email address and a good phone number. The court will reach out to you by phone or email regarding the prosecutor’s decision, as to whether you want to accept any plea bargain that may be offered.
Defendants who would like to plead not guilty, please send a written notice indicating this decision either by email email@example.com or postal mail at 712 S. Stagecoach Trail Ste 2233 San Marcos, Texas 78666. This information will be provided to the prosecutor for the purpose of providing discovery. The trial will not be set until the court resumes full operation.
Requests for extensions regarding cases that have judge’s orders may be submitted in writing by postal mail or email for the Judge’s consideration. Please include your citation number or docket number, name and date of birth, address, email address and a good phone number.
Defendants wishing to contest parking violations may send a written notice indicating the reasons for the judge to consider by email or a letter thru the postal service. Please include your citation number or docket number, name and date of birth, address, email address and a good phone number. A clerk will contact you regarding the judge’s decision.
Internet payment portal: www.sanmarcostx.gov/court, go to online payments, read and agree to statements, and use bureau code# 3290449
All programs and events scheduled through Neighborhood Enhancement are cancelled. For lease concerns, email Ldvorak@sanmarcostx.gov or call 512.753.2310, Monday – Friday from 8 a.m. – 5 p.m.
The City will continue to evaluate service levels and facility reopenings as the COVID-19 response continues and evolves. The status of all City events is subject to change at any time.
For park, natural area, guidelines, program, and facility updates click here.
Phone service and email: For more information, please call 512.393.8400 (Monday – Friday, 8 a.m. –5 p.m.) or email ParksInfo@sanmarcostx.gov.
Emergency response personnel will still respond to all calls for service. Emergencies should be reported by calling 911.
San Marcos Police Department Records Division is closed to the public.
Phone service and email: Citizens may contact Records by telephone at 512.754.2200 or via email at firstname.lastname@example.org from 8 a.m. to 5 p.m. Monday through Friday.
The Records Division has many online services, including open records request, accident reports, online reporting, and daily police blotters at www.sanmarcostx.gov/151/Police.
Military/Government backgrounds checks can be faxed to 855.246.9116. Please attach the authorization to release with the background check.
Fingerprinting is temporarily unavailable.
We are not accepting subpoenas in person. You can email subpoenas to SMPDSubpoenas@sanmracostx.gov.
Citizens can pick up the lobby phone to speak to a dispatcher if they need to file a report.
Deliveries/packages from FedEx, Amazon, and/or UPS can be delivered from 8 a.m. to 5 p.m. Monday through Friday. If no Records Staff are available, then the delivery person can pick up the phone in the lobby to speak to a dispatcher.
Website for online services and updates: https://www.sanmarcostx.gov/151/Police.
The Evidence and Property Section is closed to the public but will continue to accept incoming property and evidence from all agencies submitting to the unit.
Evidence staff will be both teleworking and in the office on an intermittent basis as needed to process incoming evidence.
Planned evidence intake will be done twice per week, more frequently depending on incoming volume.
Evidence staff may be reached by phone M-F from 9a-4p by calling 512.754.2280. Voicemails may be left and your call will be returned as soon as possible. Evidence staff may also be reached by email during this time at email@example.com or firstname.lastname@example.org.
Routine property returns have been suspended until April 16, at which time the situation will be reevaluated and a decision will be reached as to whether the suspension will be continued.
For individuals who previously received a letter from evidence staff advising that they had 90 days to pick up their property before the item was disposed, there will be an extension. All items for which the 90-day limit would affect will receive an extension of an additional 90 days, which will go into effect once the suspension on returns has ended.
Assuming no interruption to mail delivery:
Bids/proposals will be accepted in the Office of the Purchasing Manager prior to the stated deadline as required. Delivery by U.S. mail or by express mail carrier will be acceptable and must arrive in the Office of the Purchasing Manager prior to the stated deadline.
Public openings will be conducted by Purchasing and Contracting staff. Contractors/vendors will not be allowed to attend the opening.
All bid/proposal tabulations, addenda, and awards will be posted on the City’s eProcurement site www.sanmarcostx.gov/eprocurement.
The general public may inquire on any solicitations by emailing: email@example.com.
Informal solicitation (below $50,000) will continue to be transmitted via email as instructed in the bidding documents.
Access to the San Marcos Public Services – Water/Wastewater and Transportation/Streets/Storm Water – Administration office has been closed due to the COVID-19 outbreak.
Phone Service & Email: W/WW/Transportation staff will answer emails and provide administrative services from 8 a.m. to 5 p.m. Monday through Friday.
Water/Wastewater Emergency repair work should be reported 24/7 by calling 512.393.8010.
Water/Wastewater administrative or routine service requests can be made through 512.393.8010 or email firstname.lastname@example.org.
Transportation/Streets/Storm Water emergencies should be reported 24/7 by calling 512.393.8036.
Transportation/Streets/Storm Water administrative or routine service requests can be made via phone at 512.393.8036 or email email@example.com.
The Resource Recovery/Community Enhancement office is closed to the public and staff will respond to issues of an immediate nature. Resource Recovery and Keep San Marcos Beautiful have cancelled all events and community cleanups at least through May 11, 2020.
TDS anticipates being able to maintain trash service according to schedule.
Phone service and email: Staff will answer emails and phones 8 a.m. to 5 p.m. Monday through Friday. Please call 512.393.8407 or Email: RecyclingInfo@sanmarcostx.gov.
Household Hazardous Waste Drop Off will be open noon to 3:30 p.m. Tuesdays and Fridays.
Reuse Store will be closed until further notice.
For all emergencies call 9-1-1. Calls to 9-1-1 will elicit an appropriate response and will continue to provide effective emergency response services to the community.
The San Marcos Fire Department has modified its response to certain medical calls to limit first responders’ possible exposure to COVID-19. SMFD has developed and implemented measures to ensure that response personnel are equipped and their health monitored multiple times per work period.
The Department is working closely with our partner emergency medical service providers to maintain quality of care.
SMFD has canceled all public education events, station tours, and ride-outs until further notice. SMFD has canceled all outside training, multi-training, and Department events through mid-April.
No visitors are allowed at any fire station at this time.
Phone service and email: Administration will answer phone calls at 512.805.2660 and respond to emails Monday - Friday, from 8 a.m. – 5 p.m.
Phone service and email: Beginning Thursday, March 19, Fire Prevention Staff will answer emails and provide telephone reference from 8 a.m. to 5 p.m. Monday through Friday. Please call 512.805.2600 or email firstname.lastname@example.org for assistance, if you have information related to a fire investigation, or to schedule permit-related inspections.
At this time, the Prevention Department of the San Marcos Fire Department is continuing to perform permit-related inspections. Inspections related to statutory requirements will also continue. If you have a fire safety concern or complaint, we will still be investigating/inspecting these complaints.
San Marcos Public Library is closed to the public and has canceled all programs, classes and events. Staff will be available to answer questions and assist with various services.
Phone service and email: Community members may contact the library information desk by telephone at 512.393.8200 or via email at email@example.com from 10 a.m. to 6 p.m. Monday through Saturday and from 1 p.m. to 6 p.m. on Sunday.
During these hours, patrons may request information including census, workforce, community services. Staff will do their best to answer your questions.
The library has many online services, including eBooks, downloadable magazines, and audiobooks that are available for free using your library card at www.sanmarcos.tx.gov/library. SMCISD students may log into these resources using their student ID number.
Community members without a card may call the library at 512.393.8200 to request a card that can be used online immediately.
Extended due dates: All items currently checked out have been given a due date of June 1, 2020, so no fines will accrue.
Front porch pickup: will begin on Monday, March 23 and will be available from 11 a.m. to 1 p.m. and from 4 p.m. to 6 p.m. Monday through Saturday and from 4 p.m. to 6 p.m. on Sunday.
Reserve by phone: This temporary service requires that customers reserve books, DVDs, CDs, or magazines before they come to the library. Customers may place items on reserve on the library catalog www.sanmarcostx.gov/library. Reserves will also be available by phone. The library will notify customers when the items are available to be picked up during the designated hours.
When customers arrive in the library parking lot, they will call 512.393.8200 and the items will be brought outside and placed on a table for pickup.
People wanting to return items will need to walk them up to the outside book drops and all items returned will be quarantine as recommended.
Access to the San Marcos Electric Utility Administration office has been closed due to the COVID-19 outbreak. Staff continues to provide full service through telephone and email systems.
Electric emergency repair work should be reported 24/7 by calling 512.393.8313.
Phone service and email: SMEU staff will answer routine emails and provide administrative or engineering services from 8 a.m. to 5 p.m. Monday through Friday.
Please call 512.393.8300 or email firstname.lastname@example.org for assistance with administrative or engineering services.
The San Marcos Tourist Information Center is temporarily closed to the public. We will be happy to assist you by phone between 9 a.m. – 5 p.m. at 512.393.5930. Or you may visit www.toursanmarcos.com.
Phone Service & Email: Center staff will answer emails and provide telephone reference from 8:30 a.m. to 5:30 p.m. Monday through Saturday; and on Sundays 10 a.m. to 4 p.m.
General San Marcos brochures are available from a rack hanging on the exterior of the building. These are available 24/7.
San Marcos Transit Adjustments Due to COVID-19
As the COVID-19 pandemic continues, the City of San Marcos continues to monitor and adjust public transit services.
The City’s transit system “The Bus” is currently operating from 7 a.m. to 6 p.m. Beginning Monday, April 13, “The Bus” will adjust operating hours to 7 a.m. to 4 p.m.
Route 1 Hopkins/Wonder World is now being serviced by one bus every hour, which began March 24. Hours of operation have been adjusted to reflect the optimal riding periods as ridership after 4 p.m. daily has decreased significantly.
“We want to maintain some level of service for those who need it to perform essential functions, including going to/from work, to the pharmacy and grocery store,” said Pete Binion, Transit Manager.
Transit officials said the vehicles are sanitized often and deep cleaned regularly to help prevent the spread of the coronavirus.
The Interurban Express 1517 service has been suspended until COVID-19 conditions improve. Alternate intercity services and schedules may be found at www.ridecarts.com.
Fares will not be collected for the remainder of April.
Anyone with questions about these changes or needing an alternative service option may contact our call center at 512-478-RIDE (7433). Call Center staff are available from 6 a.m. to 6 p.m.
Mientras continúa la pandemia de COVID-19, la Ciudad de San Marcos continúa monitoreando y ajustando los servicios de transporte público.
El sistema de tránsito de la ciudad, "The Bus", funciona actualmente de 7 a.m. a 6 p.m. A partir de este lunes 13 de abril, "The Bus" ajustará las horas de operación de 7 a.m. a 4 p.m.
La ruta 1 Hopkins / Wonder World está siendo atendida por un autobús cada hora, que comenzó el 24 de marzo. Las horas de operación se han ajustado para reflejar los períodos óptimos de conducción como pasajeros después de las 4 p.m. diariamente ha disminuido significativamente.
"Queremos mantener un cierto nivel de servicio para aquellos que lo necesitan para realizar funciones esenciales, incluyendo ir / ir del trabajo, a la farmacia y al supermercado", dijo Pete Binion, gerente de tránsito de la ciudad de San Marcos.
Los funcionarios de tránsito dijeron que los vehículos se desinfectan con frecuencia y se limpian a fondo regularmente para ayudar a prevenir la propagación del coronavirus.
El servicio Interurban Express 1517 ha sido suspendido hasta que las condiciones de COVID-19 mejoren. Se pueden encontrar horarios y servicios interurbanos alternativos en www.ridecarts.com.
Las tarifas no se cobrarán por el resto de abril.
Cualquier persona que tenga preguntas sobre estos cambios o que necesite una opción de servicio alternativa puede comunicarse con nuestro centro de llamadas al 512-478-RIDE (7433). El personal del centro de atención telefónica está disponible de 6 a.m. a 6 p.m.
VeoRide Bike Share
VeoRide continues to offer shareable bike service in San Marcos to provide a safer transportation option that encourages social distancing.
In order to ensure they are doing this responsibly, VeoRide has reduced fleet sizes to a level that allows their staff to wipe down and clean each device at least once per day. In San Marcos that is about 150 bikes and Ebikes combined.
Also, VeoRide staff is only allowed to work when healthy, and they are equipped with gloves, masks, and disinfectant to carry out these cleanings which is the number one priority of each shift. In addition, VeoRide encourages customers to take their own protective measures and wipe down bikes, wear gloves, and/or wash their hands immediately before and after rides.
The City of San Marcos Utility Customer Service Lobbies located at 1040 Highway 123 and at 630 E. Hopkin will be closed to the public effective March 19, 2020.
The drive-through stations at both locations will be open between 9 a.m. – 2 p.m. Monday - Friday to accept utility payments.
The Utility Customer Service night-drop payments will continue to be processed Monday – Friday as normal.
Utility Customer Service Phone Line 512.393.8383 (8 a.m. – 5 p.m. Monday – Friday): Customer service representatives are available to discuss account information, payment arrangements, and any other utility customer service issue.
Other Payment Options:
Utility Web Options:
Automated telephone line: 512.393.8383
HEB Business Centers:
By Mail: 636 E. Hopkins
San Marcos, TX 78666
Utility service connection and disconnections can be handled online
Utility Web Options: Customer Connect or via email at email@example.com
Utility Forms: Online Document Forms
WIC offices are closed to the public. To avoid person-to-person contact, Certifications will be waived until further notice.
Existing clients can have their card re-loaded with benefits without entering the clinic:
To become a WIC client and receive benefits, go to www.texaswic.org/apply or call or email the clinic. Those eligible can also be certified without person to person contact and without entering the clinic.
WIC staff will answer emails and provide telephone response during business hours Monday through Friday (see hours below). If the phone is not immediately answered, please leave a message including your first and last name and your 10-digit telephone number. Please speak slowly and clearly. Your call will be returned at the soonest possible time.
For phone assistance, please call 512.393.8040 and select the option for the city you need:
Or, please email the appropriate clinic:
1st Wed of month, 9-4p
2nd/4th Thurs of month, 9-4p