COSM Operating Procedures 

City Facilities Remain Closed to Public Until March 1, 2021

As COVID-19 cases and hospitalizations within San Marcos and Hays County continue to be on the rise, City facilities will remain closed to the public through the end of February.  Facilities are scheduled to reopen to the public on Monday, March 1, 2021 and this timeline will be reevaluated later in February.  

City staff will continue to be available to assist residents by phone, email, curbside services, and utility billing drive-thrus during normal work hours.  

City parks and natural areas will remain open to the public and patrons are encouraged to practice social distancing and wear a mask when around others not in their household. The Parks and Recreation department will host virtual and socially distanced events, as scheduled, including 50+ Parking Lot Bingo, Wander Through Winter, Tales on the Trails, Valentine kit pick up and 50+ Cupid’s Curbside Treats for Seniors.

Facilities remaining closed to the public during February include all buildings in the City Hall complex, the Activity Center, the Animal Shelter, Municipal Court, the Public Library, the Grant Harris Building, the San Marcos Tourist Information Center, the Discovery Center, and Utility Billing counters at the Municipal Building and the San Marcos Electric Utility Office.  

Animal Shelter Curbside Service:

All transactions at the Animal Shelter including adoptions, fosters, and intake/reclaim for lost pets will be handled outdoors through curbside service while the shelter is closed to the public. Visitors are asked to look for instructional signs in front of the doors to the adoption center or intake/reclaim. 

Adoption appointments are preferred and may be scheduled by emailing Animal Adoptions or by phone at 512.805.2657. Lost and found pet appointments are coordinated through Waitwhile.

For adoption details and application, visit the Adoptable Animals webpage. Emergency animal services are available by calling the shelter at 512-805-2655 during normal business hours and by calling the San Marcos Police Department non-emergency line at 512-753-2108 outside normal business hours.  

Public Library Curbside Service:

Library curbside service will continue to be available from Monday through Saturday, 10 a.m. to 6 p.m. and on Sunday from 1 p.m. to 6 p.m. Patrons may place items on hold through the library catalog, via email or by calling 512-393-8200. The library lobby and computer lab services will be closed, but the public may access wi-fi service from the library parking lot.

Utility Billing Assistance & Drive-thrus:

For assistance with utility questions or payment arrangements, customers may email Utility Billing, call 512-393-8383 or visit their website.  They may also visit the utility drive-thrus located at the Municipal Building, 630 E Hopkins or the San Marcos Electric Utility office, 1040 Hwy 123 from 9 a.m. to 4 pm., Monday through Friday.