Resident Resources

Need Utility Assistance help?
¿Necesita asistencia de servicios publicos?

CDC Guidance on Face Masks

The CDC is now recommending people wear cloth face masks when they go out in public. Here is a YouTube video from the CDC on how to make one that requires only a bandana, t-shirt, etc., and a couple of rubber bands – no sewing.

The CDC also recommends that the fabric used for the masks be prewashed in hot water to avoid later shrinkage, and that it be a tightly woven fabric.

Here’s some additional information on how to wear face masks.

Local Resources

Resources and information are available for San Marcos residents affected by COVID-19. We’ll post links below as they become available during this rapidly-changing situation. Click here for information for tenants and landlords and utility, rent, and mortgage assistance options at a glance. 

The City has published a request for proposal with a deadline of January 11, 2021 seeking a non-profit to run a rent/mortgage/utility assistance program for which we have $450,000. We expect to award the funding on January 19, 2021 to a non-profit or a coalition, and have a program up and running in late February 2021 or early March 2021.  

Utility Assistance

City of San Marcos Utility Customers - Because of the effects of the COVID-19, we understand that some customers are concerned about being able to make their utility payments. Service disconnects due to non-payment will be suspended until further notice. Our Utility Customer Service Division is providing customer service and payment options to assist utility customers navigating these challenging times. Click here for more information.

Community Action, Inc. - Residents needing assistance with utility bills can visit the Community Action website to apply for help.

Rental Assistance

Programs that had rental assistance funds available (Hays County, Community Action) are currently out of funds but more funding is on its way. Check their websites, the local newspaper, and Facebook regularly for updates.

Veterans Assistance

Veterans programs may be able to provide rent and utility assistance now to qualifying veterans.

Crisis Counseling and Mental Health Hotlines

Texans Recovering Together COVID-19 mental health support line:  1-888-690-0799

Texas 2-1-1: Dial 2-1-1 to connect with resources offered by Texas Health and Human Services.

Hill Country MHDD Crisis Hotline: 1-877-466-0660

Texas Health and Human Services has launched a 24/7 statewide mental health support line to help Texans experiencing anxiety, stress or emotional challenges due to the COVID-19 pandemic. Visit their website for more information.

Here are some tips on how to reduce stress during this time. 

Reduce anxiety with healthy actions such as:
1. Washing your hands frequently with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer. 
2. Cough or sneeze into your upper sleeve, arm, or elbow if you don’t have a tissue.
3. Disinfect any objects or surfaces that may have come into contact with germs.

Ways to feel more calm: 
1. Realize that it is understandable to feel anxious and worried about what may happen, especially when many aspects of life are being affected.
2. If you find that you are getting more stressed by watching the news, reduce your exposure, particularly prior to sleep.
3. Try yoga, exercising, listening to music, or doing puzzles. Keep the mind occupied when you have free time.

Here are more resources to help:

Doing Business with the City Remotely

Many important tasks, such as paying utility bills, can be handled online. The City’s Utility Payment Services Department has implemented changes to its normal processes to assist customers during this time. Read more here.

Hays County Food Bank

Hays County Food Bank will be offering drive-thru pick up service. Some important reminders: please don’t attend a distribution if you are sick. The Food Bank offices are closed to the public and all nutrition classes are canceled until the end of April. Please call to schedule a donation drop-off, (512) 392-8300. Check their social media and website for updates and helpful information.

Central Texas WIC

For the latest resources and information on the Central Texas WIC Program, including temporary and permanent changes to WIC-approved foods, follow their Facebook page

Texas Department of Health and Human Services

Texas Health and Human Services has multiple resources available to people who qualify. For more information visit their website

Workforce Solutions Rural Capital Area

Visit the Workforce Solutions website for COVID-19 resources for employers, workers, labor issues and unemployment benefits.

San Marcos CISD Remote Learning

For more information visit the San Marcos CISD Remote Learning website.  

Texas State University Information

Information for Texas State University students, faculty and staff is posted on the Texas State University website.

Open Restaurants

The San Marcos Chamber of Commerce is maintaining a list of restaurants that are open for carry-out or curbside delivery during the COVID-19 response.

San Marcos Public Library Resource Guide

The San Marcos Public Library has created a COVID-19 Resource Guide for our community. También tenemos una guía de recursos en español. In it you can find important updates and information about health, school closures, food resources, local agencies and organizations, and volunteer opportunities.

Virtual Recreation Center

It is your place for recreation, leisure, education, and resources through COVID-19. We are committed to ensuring that our community has resources to maintain healthy and meaningful lives. Check out the Parks and Recreation Dept.'s Virtual Recreation Center

Free Mulch

You may have a little time for gardening these days, so why not pick up some free mulch? Free mulch is available to all San Marcos residents 24/7! The mulch consists of all the brush that is dropped off during the monthly Brush Drop-Off. If residents want a specific type or color of mulch, they will still need to purchase it from a retailer.

Mulch Pick-Up Locations:
Dunbar Park (801 W MLK) by the playground
Archie Street (off Craddock Ave) by the parking at the end of the street
 Del Sol (near Parkdale Dr) at the end of the street

Questions? Email Amy Thomaides

Don’t Flush Those Wipes

City of San Marcos wastewater collection system employees have a message for San Marcos residents about flushing wipes down the toilet: please don’t.

With so many people cleaning and disinfecting more heavily due to the COVID-19 outbreak, system operators are seeing more wipes and paper towels in the system than normal. Read more about the issue here.

Your Money: A Hub for Help during the Coronavirus Crisis (from NY Times)

Find info about IRS/taxes, Housing/evictions and Unemployment, plus much more on the NY Times website.

United Way of Hays and Caldwell Counties

United Way of Hays and Caldwell Counties has reinstated their disaster relief fund to assist those affected by the COVID-19 virus, particularly economically, in Hays and Caldwell counties.  They are working with their partners to distribute these funds directly to those in need throughout Hays and Caldwell Counties in the coming days, weeks and months. There is not currently a process for the public to apply for these funds.  United Way asks that members of the public be patient as they raise the critical dollars to assist as many of our community members as they can.

If you would like to help your neighbors in need, please visit the United Way of Hays County website and follow the link to donate. Donations can also be made by simply texting UWHAYS DISASTER to 313131 and following the instructions in the reply text.  Those wishing to donate by check can do so by sending your donation to UWHC, PO BOX 1728, San Marcos, TX  78667.  Please be sure to write “Disaster Relief Fund” on your check to ensure that your donation goes directly to those in need.

Austin Disaster Relief Network

The Austin Disaster Relief Network (ADRN) has begun distributing financial aid to individuals and families. The aid is intended to cover costs associated with food and gas, along with other essential items as additional funds are raised.

Greater Austin area residents interested in requesting funds can go to the ADRN's COVID Relief website for instructions on how to apply. In order to be considered to receive financial support, applicants will be required to complete an online form and provide the following documents:

  • A valid photo identification card, such as a driver’s license, Texas state ID, a passport or an official immigration card
  • A current utility or phone bill for address verification
  • A recent document (since March 2020) providing proof of a reduction or loss of income due to COVID-19, such as documentation showing that unemployment has been filed for or an employer-issued termination/furlough letter

Those interested in donating to ADRN’s COVID-19 Relief Fund can give at here.

AuntBertha.com

Aunt Bertha is a free service that shows by zip code many organizations that can assist in a variety of ways, such as food, medical care, job training, and more.

Printable info sheets