911 Shift Supervisors
Mike Aurora911 Shift SupervisorPhone: 512-753-2112Mike began his career as an Emergency Communications Operator in May 2010 for the San Marcos Police Department. In 2012 Mike became an EDQ for EMD and EFD ProQA. In 2013 he became a Communication Training Officer, which allowed him to train new hires and help transition them to be confident and capable TCOs.
Mike was promoted October 2013 to the position of 911 Shift Supervisor. As a 911 Shift Supervisor, Mike, along with 3 other supervisors, are responsible for the day to day floor operations of the Communications Center. These supervisors monitored TCO staff to ensure calls are being answered promptly, emergency services are being dispatched, and good customer service is being provided to citizens of or visitors to San Marcos.
Over the years Mike has earned many certifications:
- Intermediate Telecommunicator Award from TCOLE in May 2012
- Communications Training Officer from APCO Institute in 2014
- Communications Center Supervisor from APCO in April 2014
- EMD and EFD Certifications by the National Academy of Emergency Dispatch (NAED)
- CPR Certification
- TCIC/NCIC and TLETS/NLETS Certifications
- APCO membership since 2014
- ECT-1 Instructor
Rudy Ramirez911 Shift SupervisorPhone: 512-753-2388Rudy joined SMPD’s Communications division in August of 2006 as an Emergency Communications Operator and was promoted to a training officer in 2007. In 2013, he left to join Kyle PD’s dispatch team in order to build on his skills as a leader and develop his abilities as a supervisor. He has since returned to SMPD as a 911 Shift Supervisor.
Justin Mueller911 Shift SupervisorPhone: 512-754-2218
Justin began service as a 911 Telecommunicator with the San Marcos Police Department in 2007. He was promoted to Communications Training Officer in 2009, and then to 911 Shift Supervisor in 2011. Justin is licensed as a Master Telecommunicator by the Texas Commission on Law Enforcement.
Justin’s professional focus has been on training and staff development; human and technological systems improvements; employee quality of life improvements; and inter-division and –departmental working relationships.
Since he was promoted to 911 Shift Supervisor, Justin has had charge of the telecommunicator training program. In that capacity, Justin is responsible for:
- Leading a team of six Communications Training Officers.
- Developing and maintaining training material for new employees.
- Monitoring the progress and documentation of new employee training.
- Developing short, regular continuing education modules for tenured employees, whimsically called 10 Minute University.
Justin has earned a number of certifications, including Emergency Medical and Fire Dispatch; Background Investigation; and Communications Supervisor.