911 Shift Supervisors

  1. Mike Aurora

    Mike Aurora

    911 Shift Supervisor
    Phone: 512-753-2112
    Mike began his career as an Emergency Communications Operator in May 2010 for the San Marcos Police Department. In 2012 Mike became an EDQ for EMD and EFD ProQA. In 2013 he became a Communication Training Officer, which allowed him to train new hires and help transition them to be confident and capable TCOs.

    Mike was promoted October 2013 to the position of 911 Shift Supervisor. As a 911 Shift Supervisor, Mike, along with 3 other supervisors, are responsible for the day to day floor operations of the Communications Center. These supervisors monitored TCO staff to ensure calls are being answered promptly, emergency services are being dispatched, and good customer service is being provided to citizens of or visitors to San Marcos.

    Certifications
    Over the years Mike has earned many certifications:
    • Intermediate Telecommunicator Award from TCOLE in May 2012
    • Communications Training Officer from APCO Institute in 2014
    • Communications Center Supervisor from APCO in April 2014
    • EMD and EFD Certifications by the National Academy of Emergency Dispatch (NAED)
    • CPR Certification
    • TCIC/NCIC and TLETS/NLETS Certifications
    • APCO membership since 2014
    • ECT-1 Instructor

  2. Rudy Ramirez

    Rudy Ramirez

    911 Shift Supervisor
    Phone: 512-753-2388
    Rudy joined SMPD’s Communications division in August of 2006 as an Emergency Communications Operator and was promoted to a training officer in 2007. In 2013, he left to join Kyle PD’s dispatch team in order to build on his skills as a leader and develop his abilities as a supervisor. He has since returned to SMPD as a 911 Shift Supervisor.

  3. Audry Guerra

    Audry Verver

    911 Shift Supervisor
    Phone: 512-754-2241
    Audry began her career as an Emergency Communications Operator in May 2003 with the Lockhart Police Department. While working with Lockhart Police full time, she began working with San Marcos Police as a part time Communications Operator. In 2004 Audry promoted to a full time employee with San Marcos and has recently been promoted to Senior Emergency Communications Officer where her daily duties consist of supervising communications personnel, patrol communications and assisting with day to day operations in the Communication Center.

    Experience
    After committing to San Marcos full time, Audry became a Communications Training Officer in 2006. As a training officer she assists in scheduling and training new Communications Officers with the department. In addition to training in Communications, Audry teaches portions of the Patrol Mini-Academy when new patrol officers begin working with the department that include communications and Omnixx Certifications. Outside of supervising and training, Audry is a Certified Background Investigator and assists with department recruiting and hiring. In order to provide the best emergency services possible to the fast growing population in Hays Co, Audry serves on the Co-Operation Committee that includes all law enforcement agencies within Hays County. Law enforcement is a sincere passion for Audry and she plans to complete her degree in Criminal Justice within the next year and continue working for SMPD for several years to come.

    Commendations
    Over the years Audry has received several commendations from within the department as well as outside of the department and has acquired the following:
    • Telecommuncations Operator License
    • Background Investigator Certificate
    • Communication Training Officer
    • Basic, Intermediate and Advanced Telecommunicator Certificates
    • EMD and EFD Certifications by National Academy of Emergency Dispatch
    • CPR Certification
    • TCIC/NCIC Certifications

  4. Mueller, J. - (2017)

    Justin Mueller

    911 Shift Supervisor
    Phone: 512-754-2218

    Justin began service as a 911 Telecommunicator with the San Marcos Police Department in 2007.  He was promoted to Communications Training Officer in 2009, and then to 911 Shift Supervisor in 2011.  Justin is licensed as a Master Telecommunicator by the Texas Commission on Law Enforcement.

    Justin’s professional focus has been on training and staff development; human and technological systems improvements; employee quality of life improvements; and inter-division and –departmental working relationships.

    Since he was promoted to 911 Shift Supervisor, Justin has had charge of the telecommunicator training program.  In that capacity, Justin is responsible for:

    • Leading a team of six Communications Training Officers.
    • Developing and maintaining training material for new employees.
    • Monitoring the progress and documentation of new employee training.
    • Developing short, regular continuing education modules for tenured employees, whimsically called 10 Minute University. 

    Justin has earned a number of certifications, including Emergency Medical and Fire Dispatch; Background Investigation; and Communications Supervisor.